FAQ
🌸 BIE BIE Lash FAQ
Everything You Need to Know About Our Glue-Free, Pre-Adhesive Lashes
Find answers to the most common questions about BIE BIE Lashes — from application tips to shipping info.
Our lashes are designed to be beginner-friendly, glue-free, and ultra-kawaii, so you can enjoy effortless beauty every day. 💖✨
💕 About BIE BIE Lashes
What are BIE BIE Lashes?
BIE BIE Lashes are pre-adhesive, glue-free lash clusters designed for fast, clean, and comfortable application. No glue, no magnets — just a soft, gentle band perfect for daily wear.
Are BIE BIE Lashes safe for sensitive eyes?
Yes! Our pre-adhesive band is formulated to be gentle, non-irritating, and beginner-safe.
No harsh glue → no burning, no damage, no mess.
What makes BIE BIE different from normal lashes?
- Glue-free pre-adhesive band
- Designed for undermount application (invisible band!)
- Uses 3–6 clusters per eye for a custom look
- Lightweight + soft band
- Reusable up to 2–3 times (best effect = one-time use)
💗 Application & Wear
How do I apply BIE BIE Lashes?
It’s super easy!
- Start with clean, dry natural lashes.
- Pick the style you want (Kawaii, Sunny, Doll, Perfect, Bottom).
- Apply each cluster from under your natural lashes.
- Use the applicator to gently press & secure.
- Use 3–6 clusters depending on your look.
Visit our “How to Apply” page for the full kawaii guide! ✨
How long do the lashes stay on?
They stay secure all day thanks to the pre-adhesive band — lightweight, comfy, and long-lasting.
How many uses do I get from one pair?
You can reuse clusters 2–3 times, but we always recommend one fresh set for the cleanest, prettiest effect (especially for events or filming).
Can I wear mascara with BIE BIE Lashes?
We don’t recommend using mascara on the clusters, as it may affect longevity.
Mascara on your natural lashes (before applying) is okay — just avoid waterproof formulas.
🧼 Removal & Care
How do I remove the lashes?
Just hold the end of the cluster and slide downward gently.
No tugging! No pain! The pre-adhesive band releases softly.
How should I store them?
Keep your clusters in the original BIE BIE Lash case to maintain their shape and cleanliness.
How do I care for my BIE BIE Lashes?
- Avoid oils on the lash line
- Don’t apply mascara on the band
- Clean gently with a cotton bud if needed
- Store properly after use
🎀 Choosing the Right Style
Which BIE BIE style looks best on me?
- Kawaii BIE BIE – round, cute, dolly
- Sunny BIE BIE – natural daily glow
- Doll BIE BIE – longer, charming, fluttery
- Perfect BIE BIE – balanced & elegant
- Bottom BIE BIE – lower-lash definition
For help, just DM us — we love matching cuties to their perfect lashes! 💗
📦 Orders, Shipping & Returns
Where do you ship?
We ship locally and internationally. Available shipping options will appear at checkout.
How long does delivery take?
Delivery times depend on your region, but most orders arrive within 2–5 working days locally.
Can I track my order?
Yes! A tracking link will be sent to your email once we pack your order.
What if my order arrives damaged or incorrect?
Don’t worry! Contact our BIE BIE team at hello@biebielash.com and we’ll assist you ASAP.
Do you accept returns?
Due to hygiene reasons, lashes and beauty tools are not eligible for returns unless damaged on arrival.
🤝 Partnerships & Collabs
Do you work with influencers or creators?
Yes! We love partnering with creators who share our aesthetic.
💌 drop us a DM on Instagram @biebielash
Do you offer wholesale or retail partnerships?
Yes — contact us and we’ll get back to you with details.
🌟 Still Need Help?
Visit our Talk to Us page or email hello@biebielash.com.
We’re here to help with lash advice, order support, and all things kawaii.